The Annoying Change Receiver
Jun 09
I went to Wendy’s today during my lunch break to buy some food. Everything I bought totaled to $3.75, and I paid with $4. I got a little confused when I didn’t see the 25 cents in change that I expected to receive. The lady told me that I was all set. Confused, I mentioned that there was supposed to be 25 cents of change on the order. She repeated that I was all set, without even mentioning that I didn’t see the change in the small container attached on the right of the cash register. While I can see that there’s a convenience and speed benefit of spitting change into a container, I’d rather it handed to me. When only one quarter drops out of the machine and I’m in a busy restaurant (this Wendy’s is in the central downtown area) I may not recognize that my change dropped out. If anything, the lady should’ve pointed out *nicely* that the change came out in the container. I shouldn’t be expected to know such a thing unless it’s a standard part of most cash registers (which it isn’t) or there’s a sign that says the change will come out there (which there isn’t). Also, given that this location is downtown where people that tour Boston go, someone in customer service should be a bit nicer than that, whether they are teenagers at temp work or otherwise.
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